Career Timeline

Verizon Wireless -

July 2006-August 2024

Verizon Wireless - Instructional Designer - March 2020 - August 2024

Identify, create, develop, and evaluate multi-faceted learning programs for all aspects of Verizon Consumer Group, including leadership, sales, sales management, systems, new tech, management, processes, finance, and customer experience.

  • Developed and Implemented Learning Programs, creating and executing a 2022 Brandon Hall award-winning, 3-week self-paced onboarding program, incorporating inclusive training using synchronous and asynchronous learning methods.

  • Designed interactive online training modules for multiple channels, showcasing up to measured improvement of 60% employee engagement, 40% product knowledge, and 42% sales performance in the first 3 months after onboarding.

  • Spearheaded a Brandon Hall award-winning return-to-face-to-face 3-day training program for 2023.

  • Enhanced Training Effectiveness: Conducted comprehensive analyses and evaluations to measure training impact.

  • Results of Training Designs include increased referrals submitted by 2000%, increased specific product sales by 136%, and learner-feedback score averages of 4.8/5.

Verizon Wireless - Acting Sr. Training Manager - October 2019 - March 2020

Managed a team of eight senior trainers, assigned and coordinated tasks, organized training, and collaborated with senior managers to address regional training needs.

  • Coordinated training events, ensuring effective delivery and alignment with organizational goals.

  • Enhanced Team Performance and Collaboration by evaluating team strengths and opportunities and developing plans to leverage strengths and address improvement areas.

  • Created and implemented training solutions in direct partnership with local leaders for their teams

  • Managed individual trainer effectiveness and time to optimize training outcomes.

Toys-R-US

Store Manager 2004-2006

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

__________________________________________________________________

Dick’s Sporting Goods

Front End Manager 2002-2004

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

__________________________________________________________________

Other jobs:

Aero-Mach Labs - Receptionist

Carlos O’Kelly’s - Waitstaff

Crown Uptown Theater - Waitstaff

Coffeyville Community College - Economics Teacher Apprentice

American Greetings - Store Clerk

Chick-Fil-A - Staff

Numerous babysitting and odd jobs teenagers do

Verizon Wireless - Sr. Trainer - December 2016 - October 2019

Facilitated training for Verizon Consumer Group, including direct employees and indirect partners. Worked with assigned groups to uncover development needs and organize training to close the gap.

  • Facilitated and Developed Training Programs: Utilized in-depth knowledge of retail and indirect channels to conduct effective classes and workshops, including 20+ courses across 3 Retail Districts and 1 Indirect District.

  • Collaborated and Analyzed Training Needs: Worked closely with Verizon leadership to assess and address employee training needs across multiple areas, including consultative selling, finance, and leadership development.

  • Partnered with development teams to create and implement targeted programs, utilizing tools like Learning Album, Learning Portal, Google Suite, and Adobe Acrobat to enhance training effectiveness and maximize sales and customer experience.

Verizon Wireless - Sr. Operations Analyst and Consultant - December 2010- December 2016

Supported operations processes across multiple retail districts by analyzing sales and risk reports and juxtaposing them with in-store observations to better assess the needs of each store to improve sales and reduce risk.  

  • Managed operations for four different Colorado districts, focusing on risk management, inventory, merchandising, facilities, policy compliance, sales procedures, and change management.

  • Led significant projects, including creating Point-of-Sale error communication groups, coordinating remodels and new store openings, updating policy and procedure documents, and developing training programs for future Operations Analysts and non-trainers, utilizing advanced skills in Microsoft Excel and various Verizon tools.

Verizon Wireless - Retail Manager - July 2006 - December 2010

Managed all aspects of an A and C volume retail location.

  • Exceeded quotas by up to 300%, developed and motivated a team of salespeople.

  • Enhanced team by leading B2B sales for the district.

    __________________________________________________________________